Terms & Conditions
Welcome to Wembley Music Centre Ltd. Our terms and conditions comply with UK legislation and are designed to ensure that customers can shop with confidence and care.
Please read these conditions carefully before using this website. By using the website, you signify your agreement to be bound by these conditions. These terms and conditions apply only to web-site sales. Different policies apply in-store.
Privacy Policy
We respect your privacy. Any personal information we collected from you is solely for the purpose of completing your order and providing service and support to you. We will request your name, e-mail address, phone number, mailing address, credit card number, and expiration date. We will use this information to complete the order and notify you of your order status. Any information you provide is protected and will not be sold, traded or rented to third parties unless you advise so.
Cookies
We use cookies to enable customers to use the Shopping Cart and to process customer orders to completion. Please note that customer details are not stored in cookies. Cookies are also used by Google Analytics to monitor activity across the website and to analyse the popular products. This information is not personal and is not tied to a company or an identifiable individual.
By placing an order through the website your contact details are automatically entered onto our marketing database. This will be used for newsletters, promotions and sending information to promote similar goods and services. If you do not wish to be added to this database, you must send an e-mail to websales@wembleydrumcentre.com following confirmation of your order, stating that you do not wish to be added. An unsubscribe link will always be available on any emails that we send to allow you to opt out of any further campaigns.
To prevent or detect fraud, or to assist in verifying your identity we may make searches about you at credit reference agencies who will supply us with information, including information from the Electoral Register, for the purpose of verifying your identity. The agencies will record details of the search whether or not this application proceeds. The searches will not be seen or used by lenders to assess your ability to obtain credit. By placing an order on this site you have given your consent for personal information to be used in accordance with this Privacy Notice and as permitted by the UK's Data Protection Act.
Pricing and Availability
Prices advertised on our Website are generally slightly lower than store prices. This is mainly due to the reduced cost involved processing online orders. There may also be specific offers and discounts advertised online that apply to online purchases only.
All prices are in £ sterling (GBP) inclusive of VAT and exclusive of delivery. They will be shown on check out after you have confirmed your shipping details. You may pay by any major credit card or debit card. Credit and debit cards are only charged when we dispatch your order. If all the items you ordered are in stock we will normally ship your order within 3 working days. All efforts are made to fulfil orders within 14 working days, however additional and unavoidable delays may occur subject to product availability. Prices, offers and products are subject to availability and may change before (but not after) we accept payment for your order.
Errors & omissions excepted.
Returns Policy
We want you to be delighted every time you shop with us, but if for any reason you are unhappy with a product, you can return it for exchange or refund within 14 days, as long as it is unused and in its original packaging.
To request a refund, you must notify us (in writing, by telephone or by email) within seven days of receiving the item. Refunds will be credited to the card account with which the order was originally made, but only when returned goods have been received and checked by our warehouse, to ensure that all items are in a new and re-sellable condition. If returned goods are found to be unfit for resale, a deduction will be made from any refund to cover refurbishment and repackaging costs. (Any software included free with a product must not have been used and remain sealed. If software has been opened, a product will no longer be considered ‘new’ and your refund claim will be void). Note that only the value of the returned goods will be refunded - original shipping costs will not be refunded.
If you require a product exchange, please inform us that you wish to send the goods back and provide details of alternative preferred products. Replacement goods will be despatched as soon as the original goods have been received and checked by our warehouse. The card account on which the order was originally made will be credited or debited to the value of the any difference in price and subject to a deduction to cover refurbishment costs if returned goods are found to be unfit for resale. We will also inform you of any additional shipping charges depending on the size and weight of the exchange goods.
Goods can be returned as follows:
- Return the product to us in person (from Monday and Friday, 10-6pm) or send it to us by post or courier. You must include your receipt with the item. The relevant items must be packaged securely and sent so that we receive them within seven working days of notice of cancellation. For your protection, we recommend that you use a recorded delivery service. Please note that you will be responsible for the costs of returning the items to us unless we either delivered the item to you in error or if the item is damaged or defective.
- You must notify us of your intention to return goods by phone on 020 8795 4001 or by email at websales@wembleydrumcentre.com. We may arrange for collection of the item from your residence at your cost.
- Your product must be complete, unused and in "as new" condition (e.g. if you have opened the box to examine the product you must have done it without marking the product in anyway). It should be returned with the original box, packing and accessories. Pre-recorded videotapes and DVDs must be sealed. Any free gifts received with the product must also be returned.
- Some items cannot be returned for hygiene reasons. All microphones, any in-ear earphones, or in-ear monitors, and any other items that touch your mouth, your nose, or inner ear cannot be returned once opened, due to health laws. Special order goods (e.g. ordered to your specification) cannot be returned, exchanged or refunded.
Return of Faulty Goods
Wherever possible we will respond to your individual circumstances. These are our guidelines:
Most products are guaranteed by the manufacturer against faulty materials or workmanship for twelve months or longer. However, this does not include physically interactive products such as sticks, heads, cymbals and strings.
Physically interactive products, due to their nature and intended usage, are impossible to guarantee for a fixed period. Manufacturers of these types of product issue a three month replacement “good will gesture” subject to investigation (cymbals are twelve months).
The results of an investigation by the manufacturer will be used to establish if breakages and failures are due to use beyond normal wear and tear. On completion of the manufacturer’s investigation, and if the product is found to have had a manufacturing fault, a replacement will be issued to Wembley Music Centre. While it is always at the manufacturer's discretion, we will act as their agents to seek a repair or replacement as soon as possible.
In the event that a fault occurs within 28 days of delivery, an exchange or refund may be offered. After 28 days any faulty products will be handled in line with individual manufacturer’s regular warranty procedures and will not automatically qualify for a refund. In such circumstances an alternative product (or products) may be offered up to the value of the original sale value.
After 28 days and in all cases, Wembley Music Centre will not be liable for any postage costs incurred by the customer for collection of faulty goods or delivery of replacement goods. If an item does develop a fault after 28 days we can arrange collection at cost to the customer of £15 for any single item up to 30kg. Please call for costs on larger items.
In all cases Wembley Music Centre must be informed of a fault in writing before returning any item. We will then contact you to arrange collection of the faulty goods and issue a returns number.
Please note that this policy is invalidated if the goods are not in original condition or if the fault is due to alterations or misuse by the customer. In all cases any goods returned must be accompanied with purchase sales receipt / invoice.
THIS RETURNS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS.
Photographs, Pictures and Images
All photography, pictures and images of all products and similar items on the site are for illustrative purposes only unless otherwise expressly noted.
Recycling Electrical Products at Wembley Music Centre (WEE regulations)
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
• Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
• Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
From now on all new electrical products that can be recycled will carry the 'crossed out wheelie bin' to help you remember to recycle them.
For more information on recycling and how to minimise your environmental impact click here
Where can I recycle?
DCFs will be nationwide and is likely that your 'local tip' has been upgraded to provide this facility.
To find your nearest DCF simply click here. The recycle-more.co.uk website allows you to enter your postcode and you will then be directed to your nearest DCF.
More DCFs will be added over time so even if there is not one local to you now there soon will be.
Wembley Music Centre’s WEEE Returns Policy
If you purchase a new product from WMC, we can accept back your old product and will recycle it for you. This service is provided on a like for like basis ie the new item is a replacement for the item you are leaving with us.
Purchased in store - you can drop off the item for recycling up to 28 days from the date of new purchase.
Mailorder and Internet Customers - Collection on delivery of your new product – if you want us to collect the new item when your new item is delivered, then please contact us on 0208 7954001 - for an additional charge (purely to cover the cost of the return) we can arrange this for you.
If you wish to arrange a collection after you receive your new item, you can do so for up to 28 days after the delivery date. Please note you will be charged the collection charge for the item.
Further information on WEEE Regulations can be found here